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FAQ

    Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at [email protected]

  
 1. Where do you ship from?
 We ship from our partnered warehouses & factories located in China. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
   
 
 
 2. Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
•      Quick checkout process
•      Easily view your order status and order history
•      Receive updates detailing our new releases and special promotions
   
   
 3. How long will it take to receive a tracking number?
A. It will take usually between 2-5 business days.
   
 
  4. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.
   
   
5. What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
 
   
6. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
 
   
7.How do I set my shipping address?
Since our website and service are based in English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use similar English ones instead. For example, you may change the letter "?" to

 
   8. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.
 
   
9. How long does shipping take & how can I track my package?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country
 
   
 10.Are there any exchange rates?
All of our transactions are based on US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction
 

    11. What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately [email protected].
 
   
 12. If I enter my email address will you sell my information?
We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
 
   
13. Will I (the customer) have to pay customs?
For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
 

   14. How to order?
If you have put all the products you need to buy into the shopping cart and are ready to check out, press [I want to check out] in the upper right corner to enter the shopping cart page and order according to the instructions below.
Next, you can choose the following three methods for subsequent ordering steps:
• If you are already a member of the official website, you are welcome to log in first.
• If you have not become a member of the official website, you are welcome to complete the order. At the same time, press [create member account] in the shopping cart and enter your personal information to complete the construction. When you next purchase, you can log in to the member without entering your personal information!
• Visitors can purchase directly without login or membership.

 
  15.what if you forget your password?
In order to protect the interests of customers, we cannot see your password. When you forget your password, please log in to the registration page and click "forget your password", you can retrieve it through your verified mobile phone number, and the system will send you a SMS verification code. You can log in to the "member center" to change your password to ensure your interests.
    Q: why register as a member?
1. Only registered users can log in to the "member center" and use shopping functions, view orders, management materials, coupon points, etc.
2. Only registered users can use coupons or participate in designated member activities.
 

If you still have any questions, please contact us directly at email [email protected]